Cancellation/Refund Policy

Requests for cancellations made prior to the start of the academic session are eligible for a partial refund, subject to the deduction of applicable charges.

In the case of a duplicate payment, the user must contact the accounts department with proof of the transaction reference or relevant bank statement to initiate the refund process.

Refunds will be processed within 10-15 working days. The respective payment gateway will send the refund back to the issuing bank (the user’s card bank) in batches. The processing time by the bank may take an additional 8-15 working days, depending on the policies of the issuing bank.